By placing an order with us, you agree to the terms and conditions outlined in this policy:

1. ORDER PROCESSING TIME:
• All items under the BM EXPRESS PICKS items are dispatched 1-3 days (excluding weekends and holidays) after payment verification. When your order has been dispatched, we estimate that it will take 3-5 working days to get to you depending on your location.

Items under the CIVIL COLLECTION section are made to order. Once your order is placed, it will take approximately 2 weeks to produce. After that, please allow an additional 5–7 business days for shipping.
• Please note that orders may be subject to delay during peak seasons or due to unforeseen circumstances. We appreciate your understanding in such cases.

2. SHIPPING METHODS AND RATE:
• We offer a £5 standard delivery for all domestic orders within the UK. Free delivery on all first orders

3. INTERNATIONAL SHIPPING:
• We offer international shipping to selected countries worldwide.

Delivery Times

  • Europe: 3–7 working days after dispatch
  • UK: 3-5 working days after dispatch
  • USA, Canada : 5–10 working days after dispatch
  • Rest of World (including Nigeria): 5–12 working days after dispatch

Delivery times are estimates and may vary due to customs processing or local postal delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs handling fees once the parcel arrives in the destination country.

These charges:

  • Are set by your local customs authority
  • Are not included in our product or shipping prices
  • Must be paid by the customer before delivery

We are not responsible for delays caused by customs.

Tracking

All international orders are shipped using a tracked service. You will receive a tracking number once your order has been dispatched.We only offer domestic shipping option at the moment. Please ensure you select the appropr

4. DELIVERY TO INCOMPLETE OR INCORRECT ADDRESS:
• Please ensure that your shipping address is complete and accurate during checkout. We are not responsible for lost or delayed packages due to incomplete or incorrect addresses provided by customers.

5. ORDER CHANGES AND CANCELLATION:
• If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. Once an order has been shipped, it cannot be modified or canceled.

6. SHIPPING DELAYS AND EXCEPTION:
• While we make every effort to deliver your order on time, we are not liable for shipping delays caused by circumstances beyond our control, including natural disasters, customs delays, or other unforeseen events.

7. CONTACT INFORMATION:
• If you have any questions or concerns regarding our shipping policy or your order, please contact our customer support team at [email protected]

We appreciate your trust. We strive to provide you with the best shopping experience possible. Thank you for choosing us for your fashion needs!