Welcome to Bukunmotayo! We value your satisfaction and strive to provide you with the best quality products and services. If you are not entirely satisfied with your purchase, we are here to help. Please read our return and refund policy below.
Eligibility for Returns
- Time Frame: Items must be returned within 14 days from the date of purchase.
- Condition: Items must be unused, unwashed, and in the same condition that you received them. All tags must be attached.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
- Gift cards
- Sale items (unless they are defective or damaged)
- Custom or personalized orders
Process for Returns
- Initiate a Return: Contact our customer service team at [email protected] to initiate a return. Please provide your order number and reason for return.
- Prepare Your Package: Securely pack the item in its original packaging, including all accessories, tags, and any free gifts received.
- Shipping:
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refunds
- Inspection: Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Partial Refunds: In certain situations, only partial refunds are granted (if applicable):
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Exchanges
- We do not offer exchanges. Please return your item for a refund and place a new order.
Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account again.
- Bank and Credit Card Processing: Contact your credit card company or bank; it may take some time before your refund is officially posted.
- Further Assistance: If you’ve done all of this and still have not received your refund, please contact us at [email protected].
International Returns
- For international orders, the process for returns is the same as domestic orders. However, customers are responsible for return shipping costs and any customs duties or fees.
Satisfaction Guarantee
Your happiness is our priority. If you are not satisfied with your purchase, please contact us, and we will work to resolve the issue promptly and effectively.
Thank you for shopping with Bukunmotayo. We appreciate you and look forward to serving you again soon!
If you have any questions about our return and refund policy, please do not hesitate to contact us at [email protected].
Warm regards, The Bukunmotayo Team